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Enterprise-Grade K8s Support
Enterprise Kubernetes Support: 24/7 Expert Coverage for Mission-Critical Clusters
Dedicated support engineers, SLA-backed response times, and enterprise expertise for your Kubernetes platform. Support for EKS, AKS, GKE, OpenShift, and Rancher at any scale.
<15min
P0 Response Time
99.99%
Uptime SLA
24/7/365
Expert Coverage
CKA/CKAD/CKS
Certified Engineers
<15min
Critical Response
SOC 2/HIPAA
Compliance Ready
Enterprise
Scale Support
Trusted by enterprise organizations worldwide
Enterprise Support for Mission-Critical Kubernetes
Enterprise Kubernetes environments demand enterprise-grade support. When your production clusters power revenue-critical applications, you need more than best-effort support—you need guaranteed response times, dedicated experts who know your environment, and compliance-ready operations.
Our enterprise Kubernetes support provides 24/7/365 coverage with <15 minute response for critical incidents. Your dedicated team of CKA/CKAD/CKS certified engineers learns your architecture, applications, and business context—delivering faster resolution and proactive optimization.
Whether you run AWS EKS, Azure AKS, Google GKE, OpenShift, Rancher, or self-managed clusters, we provide the support your enterprise needs to run Kubernetes with confidence.
From Reactive to Proactive Support
What changes with enterprise-grade Kubernetes support
Enterprise support transforms how organizations operate Kubernetes—from firefighting to strategic platform evolution.
Without Enterprise Support
- On-call burden on internal teams
- Generic support, long response times
- Reactive incident response
- Compliance audit scrambles
- Delayed upgrades, security debt
- Siloed knowledge, key-person risk
With Enterprise Support
- 24/7 expert coverage, no internal on-call
- Dedicated team, <15min critical response
- Proactive monitoring and prevention
- Continuous compliance with audit support
- Proactive lifecycle management
- Documented runbooks, knowledge transfer
Enterprise Kubernetes Support Services
Comprehensive support for mission-critical Kubernetes environments
24/7 Incident Response
Round-the-clock coverage with <15min response for critical incidents. Our CKA/CKAD/CKS certified engineers are on-call 24/7/365 to diagnose and resolve production issues across EKS, AKS, GKE, and self-managed clusters.
- <15min P0 response SLA
- 24/7/365 on-call coverage
- Expert troubleshooting
- Post-incident analysis
Dedicated Support Team
Named engineers who know your environment, architecture, and business context. Your dedicated team provides continuity, faster resolution, and proactive recommendations tailored to your specific setup.
- Named support engineers
- Environment familiarity
- Proactive recommendations
- Quarterly business reviews
Multi-Cluster Management
Enterprise support across complex multi-cluster, multi-cloud, and hybrid Kubernetes environments. We manage fleet operations, cross-cluster networking, and centralized governance at scale.
- Multi-cluster operations
- Cross-cloud support
- Fleet management
- Centralized governance
Security & Compliance Support
Enterprise security expertise including vulnerability remediation, compliance audits, and regulatory support. Our security services ensure SOC 2, HIPAA, PCI-DSS, ISO 27001, and FedRAMP readiness with continuous monitoring.
- Security incident response
- Compliance audit support
- Vulnerability management
- Policy enforcement
Platform Lifecycle Management
Proactive management of Kubernetes lifecycle including version upgrades, security patching, add-on updates, and deprecation planning. We keep your clusters current, secure, and aligned with Kubernetes release lifecycle.
- Zero-downtime upgrades
- Security patch management
- Add-on lifecycle support
- Deprecation planning
Architecture & Optimization
Ongoing architecture guidance, performance optimization, and capacity planning. We help scale your platform, optimize costs with FinOps practices, and evolve your architecture as needs change.
- Architecture reviews
- Performance optimization
- Capacity planning
- Cost optimization
Support Tier Comparison
Choose the right level of support for your enterprise
Features
Standard
Enterprise
24/7/365 Coverage
Business hours (8x5)
Response Time (P0 Critical)
4 hours
<15 minutes
Response Time (P1 High)
8 hours
<1 hour
Dedicated Support Team
Named Engineers
Slack/Teams Channel
Email only
Dedicated channel
Phone Support
Uptime SLA
99.5%
99.99%
Incident Post-Mortems
Major incidents
All P0/P1
Quarterly Business Reviews
Architecture Reviews
Annual
Quarterly
Security Incident Response
Best effort
Priority response
Compliance Support
On-Site Support
Available
Enterprise Support Success Stories
Real results from our enterprise support engagements
99.95% uptime with multi-env Kubernetes platform
B2B SaaS · SaaS
Hardened clusters, GitOps (ArgoCD), progressive delivery, and golden paths for product teams.
- Uptime: 99.95%
- Deploys: 10x/week → 50x/week
- MTTR: -35%
View case study: 99.95% uptime with multi-env Kubernetes platform
Zero-downtime migration to AWS EKS saved 58% on infrastructure
E-commerce Platform · E-commerce
Migrated 40+ microservices from legacy VMs to AWS EKS with blue-green deployment strategy. Implemented autoscaling, spot instances, and right-sizing for optimal cost efficiency.
- Cost reduction: -58%
- Downtime: 0 minutes
- Deploy time: 45min → 8min
View case study: Zero-downtime migration to AWS EKS saved 58% on infrastructure
HIPAA-compliant Kubernetes platform with zero security incidents
Healthcare SaaS · Healthcare
Architected and secured multi-tenant AKS platform with pod security policies, network isolation, encrypted secrets, and comprehensive audit logging meeting HIPAA requirements.
- Security incidents: 0 in 18 months
- Compliance: HIPAA certified
- Audit time: -70%
View case study: HIPAA-compliant Kubernetes platform with zero security incidents
Kubernetes autoscaling handled 10x traffic spike during peak season
Travel Booking Platform · Travel & Hospitality
Implemented HPA and cluster autoscaling on GKE with Istio service mesh. Platform automatically scaled from 50 to 500 pods during holiday booking surge without manual intervention.
- Peak traffic: 10x handled
- Availability: 99.97%
- Manual scaling: 0 incidents
View case study: Kubernetes autoscaling handled 10x traffic spike during peak season
Multi-cloud Kubernetes enabled global expansion with 99.99% uptime
Collaboration SaaS Platform · SaaS
Built portable Kubernetes architecture across AWS EKS and GKE for global SaaS platform. Enabled data residency compliance, geographic load balancing, and sub-5-minute disaster recovery with Crossplane.
- Global presence: AWS + GCP
- Uptime: 99.99%
- Latency reduction: -45%
View case study: Multi-cloud Kubernetes enabled global expansion with 99.99% uptime
Enterprise Support Onboarding
A structured approach to getting you supported
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Environment Discovery
Deep dive into your Kubernetes architecture, applications, integrations, and operational requirements. We document your environment to enable fast, context-aware support from day one.
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Integration Setup
Configure communication channels (Slack/Teams), ticketing integration, monitoring access, and emergency procedures. We establish runbooks and escalation paths tailored to your organization.
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Team Introduction
Meet your dedicated support engineers. We conduct knowledge transfer sessions to ensure the team understands your environment, critical applications, and business priorities.
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Ongoing Partnership
Continuous support with regular syncs, quarterly business reviews, and proactive optimization. Your dedicated team evolves with your environment and provides strategic guidance.
Why Choose Our Enterprise Support
Support that enterprises trust
<15min Critical Response
SLA-backed response times for production incidents, 24/7/365.
Dedicated Engineers
Named team who knows your environment and business context.
CKA/CKAD/CKS Certified
Every engineer holds Kubernetes certifications with enterprise experience.
Compliance Expertise
SOC 2, HIPAA, PCI-DSS, ISO 27001, and FedRAMP experience.
Multi-Platform Support
EKS, AKS, GKE, OpenShift, Rancher, and self-managed clusters.
Proactive Optimization
Quarterly reviews with architecture and cost optimization guidance.
Why Enterprises Choose Our Support
Trusted by Fortune 500s and fast-scaling companies
Business Continuity
24/7 expert coverage protects revenue and reputation
Faster Resolution
Dedicated team with environment knowledge resolves issues faster
Compliance Confidence
Audit-ready operations with continuous compliance support
Strategic Partnership
Quarterly reviews align platform evolution with business goals
What makes us different
We're not a typical consultancy. Here's why that matters.
No vendor bias
No commissions, no referral incentives, no behind-the-scenes partnerships. We stay neutral so you get the best option — not the one that pays.
Engineering-first, not sales-first
All engagements are led by senior engineers, not sales reps. Conversations are technical, pragmatic, and honest.
Technology chosen on merit
We help you pick tech that is reliable, scalable, and cost-efficient — not whatever is hyped or expensive.
Built around your real needs
We design solutions based on your business context, your team, and your constraints — not generic slide decks.
Trusted Enterprise Kubernetes Partner
What our enterprise customers say
"Their team helped us improve how we develop and release our software. Automated processes made our releases faster and more dependable. Tasrie modernized our IT setup, making it flexible and cost-effective. The long-term benefits far outweighed the initial challenges. Thanks to Tasrie IT Services, we provide better youth sports programs to our NYC community."
Anthony Treyman
Kids in the Game, New York
"Tasrie IT Services successfully restored and migrated our servers to prevent ransomware attacks. Their team was responsive and timely throughout the engagement."
Rose Wang
Operations Lead
"Tasrie IT has been an incredible partner in transforming our investment management. Their Kubernetes scalability and automated CI/CD pipeline revolutionized our trading bot performance. Faster releases, better decisions, and more innovation."
Shahid Ahmed
CEO, Jupiter Investments
"Their team deeply understood our industry and integrated seamlessly with our internal teams. Excellent communication, proactive problem-solving, and consistently on-time delivery."
Justin Garvin
MediaRise
"The changes Tasrie made had major benefits. Fewer outages, faster updates, and improved customer experience. Plus we saved a good amount on costs."
Nora Motaweh
Burbery
Our Industry Recognition and Awards
Discover our commitment to excellence through industry recognition and awards that highlight our expertise in driving DevOps success.
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24/7 incident response and support for teams maintaining operational ownership.
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Learn more about Kubernetes Production Support →
Kubernetes Consulting
Expert architecture, implementation, and optimization for Kubernetes platforms.
Architecture Implementation Best Practices
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Enterprise Kubernetes Support FAQs
Common questions about our enterprise support services
What Kubernetes platforms do you support?
We provide enterprise support for all major Kubernetes platforms: Amazon EKS, Azure AKS, Google GKE, Red Hat OpenShift, SUSE Rancher, and self-managed Kubernetes on bare-metal, VMware, or cloud VMs. We also support multi-cloud and hybrid environments.
What are your SLA response times?
Enterprise support includes: P0 (Critical) - <15 minute response, 24/7; P1 (High) - <1 hour response, 24/7; P2 (Medium) - <4 hours, business hours; P3 (Low) - next business day. We also offer 99.99% uptime SLA for managed environments. Standard support provides business-hours coverage with longer response times.
How does dedicated support work?
Enterprise customers get a named team of engineers who learn your environment, architecture, applications, and business context. This team handles all your support requests, provides proactive recommendations, and participates in quarterly business reviews. Continuity means faster resolution and better outcomes.
Do you provide on-site support?
Yes. Enterprise support includes the option for on-site support for critical implementations, incident response, or training. We can also embed engineers with your team for extended periods during major projects or transitions.
How do you handle security incidents?
Security incidents receive priority response regardless of time. Our team includes security specialists who handle vulnerability assessment, containment, remediation, and post-incident analysis. We coordinate with your security team and provide detailed incident reports for compliance documentation.
What compliance frameworks do you support?
We have experience supporting SOC 2 Type II, HIPAA, PCI-DSS, ISO 27001, GDPR, and FedRAMP compliance for Kubernetes environments. Our support includes audit preparation, evidence collection, control implementation, and remediation guidance.
How do you handle Kubernetes upgrades?
We manage the full upgrade lifecycle: compatibility assessment, pre-upgrade testing, staged rollout (control plane → node pools → add-ons), validation, and rollback planning. Enterprise customers receive proactive upgrade planning aligned with Kubernetes release lifecycle to avoid running unsupported versions.
Can you support our internal platform team?
Yes. Many enterprise customers use our support as an extension of their internal platform team. We provide expert backup for complex issues, architectural guidance, knowledge transfer, and surge capacity during critical periods—while your team maintains operational ownership.
What's included in quarterly business reviews?
QBRs include: environment health assessment, incident analysis and trends, security posture review, cost optimization recommendations, upcoming Kubernetes releases and deprecations, architecture evolution planning, and roadmap alignment. We ensure your Kubernetes platform evolves with your business needs.
How do we communicate with your support team?
Enterprise customers get a dedicated Slack or Microsoft Teams channel for real-time communication, plus phone support for critical issues. We integrate with your ticketing system (Jira, ServiceNow, etc.) for formal requests and SLA tracking. A 24/7 emergency hotline ensures immediate response for P0 incidents.
Ready for Enterprise-Grade Kubernetes Support?
Get a customized support proposal. We'll assess your environment and recommend the right support tier for your enterprise.
"We build relationships, not just technology."
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Free Support Assessment
Evaluate your current support gaps and requirements
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Custom Support Proposal
Tailored SLAs and pricing for your environment
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No Commitment Required
Understand your options before deciding
No sales spam—just a short conversation to see if we can help.
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