These Terms of Service ("Terms") govern your use of services provided by Tasrie IT Services, Inc. ("Company", "we", "us", or "our"). By engaging our services, you agree to these Terms.
1. Services
Tasrie IT Services provides DevOps consulting, cloud infrastructure services, automation solutions, and related technology services as described in individual service agreements or statements of work.
2. Service Agreements
Specific services will be detailed in individual service agreements, statements of work, or proposals ("Service Agreements"). In case of conflict between these Terms and a Service Agreement, the Service Agreement will prevail.
3. Client Responsibilities
Clients agree to:
- Provide accurate and timely information necessary for service delivery
- Grant appropriate access to systems and infrastructure as required
- Respond promptly to requests for feedback or approvals
- Maintain the confidentiality of access credentials and account information
- Comply with all applicable laws and regulations
- Use services in accordance with acceptable use policies
4. Payment Terms
4.1 Fees
Fees for services will be specified in Service Agreements. Unless otherwise stated, fees are in GBP and exclude applicable taxes.
4.2 Payment
Invoices are payable within 30 days of invoice date unless otherwise agreed. Late payments may incur interest charges of 1.5% per month or the maximum rate permitted by law, whichever is less.
4.3 Expenses
Reasonable expenses incurred in service delivery (e.g., cloud infrastructure costs, third-party tools) will be passed through to clients with appropriate documentation.
5. Intellectual Property
5.1 Client Data
Clients retain all rights to their data, applications, and intellectual property. We claim no ownership rights to client materials.
5.2 Deliverables
Custom code, configurations, and documentation created specifically for a client project ("Deliverables") will be owned by the client upon full payment, unless otherwise specified in the Service Agreement.
5.3 Pre-existing Materials
We retain ownership of our pre-existing methodologies, tools, templates, and know-how used in service delivery.
6. Confidentiality
Both parties agree to maintain the confidentiality of all confidential information disclosed during the engagement. This obligation survives termination of services.
7. Data Protection
We process personal data in accordance with our Privacy Policy and applicable data protection laws including GDPR. See our GDPR Compliance page for more details.
8. Warranties and Disclaimers
8.1 Our Warranties
We warrant that:
- Services will be performed with professional skill and care
- We have the necessary expertise and resources to deliver services
- Services will comply with applicable laws and industry standards
8.2 Disclaimers
Except as expressly stated in these Terms or Service Agreements, services are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
9. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability for any claims arising from services will not exceed the fees paid for the specific services giving rise to the claim in the 12 months preceding the claim
- We will not be liable for indirect, incidental, consequential, special, or punitive damages
- We will not be liable for damages resulting from client's use of third-party services or products
10. Indemnification
Clients agree to indemnify and hold us harmless from claims arising from: (a) client's use of services in violation of these Terms, (b) client's violation of applicable laws, or (c) client's infringement of third-party rights.
11. Term and Termination
11.1 Term
These Terms remain in effect while you use our services. Service Agreements specify the term for specific engagements.
11.2 Termination
Either party may terminate a Service Agreement as specified in that agreement. Immediate termination may occur for material breach, non-payment, or violation of these Terms.
11.3 Effect of Termination
Upon termination: (a) all outstanding fees become immediately due, (b) we will return or destroy client data as requested, and (c) provisions intended to survive (confidentiality, indemnification, limitation of liability) will continue.
12. Force Majeure
Neither party will be liable for delays or failures in performance resulting from causes beyond reasonable control, including natural disasters, war, terrorism, strikes, or government actions.
13. Governing Law
These Terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated to active clients. Continued use of services after changes constitutes acceptance.
15. General Provisions
- Entire Agreement: These Terms and applicable Service Agreements constitute the entire agreement between parties
- Severability: If any provision is found unenforceable, remaining provisions continue in effect
- Waiver: Failure to enforce any provision does not constitute a waiver
- Assignment: Clients may not assign rights without our written consent
16. Contact Information
For questions about these Terms, contact us:
Tasrie IT Services, Inc.
Email: [email protected]
Phone: +44 204 587 6321
Address: 71-75 Shelton St, London WC2H 9JQ, United Kingdom