24/7 Enterprise Prometheus Support Services
Official Prometheus Commercial Support Partner providing round-the-clock incident response, performance tuning, alerting optimization, and enterprise observability. SLA-backed response times with unlimited support for production monitoring systems.
Official Partner
Prometheus Commercial Support
<30min
P1 Response SLA
ISO 27001
Certified Security
400+
Servers Monitored
Trusted by leading organizations
Enterprise-Grade Prometheus Support Services
Our Prometheus support services help organizations maintain high visibility into infrastructure, applications, and Kubernetes workloads. As an official Prometheus Commercial Support Partner, we provide 24/7 incident response with SLA-backed response times, ensuring your monitoring is always production-ready.
Whether you need help with alerting optimization, exporter integration, Grafana dashboards, performance tuning, or Thanos long-term storage, our certified engineers offer hands-on expertise for cloud-native and enterprise environments.
We support standalone Prometheus, Prometheus Operator, Thanos, Grafana, and complex multi-cluster observability architectures across AWS EKS, Azure AKS, Google GKE, and on-premise infrastructure.
Official Prometheus Commercial Support Partner
Tasrie IT is officially recognized by Prometheus as a Commercial Support Partner. This partnership reflects our deep expertise in the CNCF ecosystem and our commitment to delivering enterprise-grade observability solutions with 24/7 availability.
What Prometheus Support Solves
Transform reactive monitoring into proactive observability
Expert Prometheus support helps teams maintain reliable monitoring, eliminate alert fatigue, improve query performance, and ensure complete visibility across fast-growing cloud-native environments.
Without Expert Support
- High alert noise with false positives
- Slow queries and dashboard delays
- Missing Kubernetes metrics
- Exporter misconfigurations
- TSDB storage growing uncontrolled
- Hours to diagnose incidents
With Tasrie Prometheus Support
- SLO-aligned alerting with 80% noise reduction
- Optimized TSDB with sub-second queries
- Complete cluster visibility with custom exporters
- Production-grade exporter setup and monitoring
- Cost-efficient long-term storage with Thanos
- <30min P1 response with root cause analysis
Prometheus Success Stories
Real-world results from our observability support engagements
Prometheus & Grafana Monitoring for 400+ Servers
B2B SaaS Company · Technology
Built comprehensive monitoring solution with Prometheus and Grafana, reducing MTTR and improving observability.
- MTTR: 80% Reduction
- Alert Accuracy: 95%
- System Visibility: 100% Coverage
End-to-End DevOps Transformation with 10x Deployment Increase
Jupiter Investments · Finance
Implemented end-to-end DevOps transformation with automated CI/CD, infrastructure as code, and monitoring.
- Deployment Frequency: 10x Increase
- Change Failure Rate: 70% Reduction
- Lead Time: 85% Faster
Prometheus Support Services
Complete 24/7 support for monitoring, alerting, exporters, Thanos, and Grafana
24/7 Incident Response
Round-the-clock support for P1 and P2 incidents with SLA-backed response times. Our engineers are available via dedicated Slack channels, phone, and ticketing portal to resolve critical Prometheus issues immediately.
- <30min P1 response
- Unlimited incident support
- Dedicated Slack channel
- Root cause analysis
Performance Tuning & Optimization
Optimize Prometheus TSDB performance, reduce high cardinality issues, improve query speed, and tune scrape configurations for maximum efficiency across your Kubernetes clusters.
- Cardinality reduction
- Query performance fixes
- TSDB optimization
- Scrape interval tuning
Alerting & Rules Management
Design and manage Alertmanager configurations with SLO-based alerting rules. We integrate with PagerDuty, OpsGenie, Slack, and custom webhooks for noise-free incident detection.
- SLA/SLO-based alerts
- Alert noise reduction
- PagerDuty / Slack integration
- On-call runbook development
Exporter Integration & Custom Metrics
Integrate official and community Prometheus exporters for complete infrastructure visibility. We develop custom exporters using Go or Python for business-critical metrics not covered by standard exporters.
- Node / MySQL / Redis exporters
- Blackbox & SNMP monitoring
- Custom Go/Python exporters
- kube-state-metrics setup
Grafana Dashboards & Visualization
Production-ready Grafana dashboards for Kubernetes, infrastructure, applications, and business KPIs. We design actionable visualizations that help teams identify issues before they impact users.
- Kubernetes dashboards
- SLO & availability views
- Business KPI panels
- Alert correlation views
Thanos & Long-Term Storage
Enterprise-grade long-term storage with Thanos. We configure global querying, multi-cluster federation, and cost-efficient storage on AWS S3, Azure Blob, or GCS.
- Thanos Sidecar / Querier
- S3 / GCS / Azure storage
- Cross-cluster federation
- Compactor optimization
Upgrades & Maintenance
Managed Prometheus upgrades, security patching, and lifecycle maintenance. We handle version migrations, breaking changes, and ensure zero-downtime updates across your monitoring infrastructure.
- Zero-downtime upgrades
- Security patch management
- Version migration support
- Rollback planning
Training & Knowledge Transfer
Comprehensive training on PromQL querying, alert rule development, dashboard creation, and operational best practices. We enable your team to confidently manage Prometheus day-to-day.
- PromQL workshops
- Alert development training
- Operational runbooks
- Documentation handover
Cluster Management & Scaling
End-to-end management of Prometheus clusters including sharding, high availability, remote write configuration, and horizontal scaling for enterprise workloads across AWS EKS, Azure AKS, and Google GKE.
- HA cluster setup
- Sharding configuration
- Remote write tuning
- Capacity planning
Technologies We Support
Deep expertise across the complete Prometheus ecosystem
Prometheus Core & Operators
Prometheus Server, Prometheus Operator, kube-prometheus-stack, Prometheus Helm Charts
Visualization & Alerting
Grafana, Alertmanager, PagerDuty, OpsGenie, Slack, Microsoft Teams
Exporters & Instrumentation
Node Exporter, Blackbox Exporter, kube-state-metrics, cAdvisor, MySQL/PostgreSQL/Redis Exporters, Custom Go/Python Exporters
Kubernetes Platforms
AWS EKS, Azure AKS, Google GKE, Rancher, OpenShift, Self-Managed Kubernetes
Complementary Observability
OpenTelemetry, Jaeger, Tempo, Loki, Elasticsearch, Fluentd, CI/CD pipeline monitoring
Core Components of Prometheus Monitoring
The building blocks of modern observability
Prometheus Server
Scrapes metrics from targets, stores time series data in the local TSDB, and evaluates alerting rules using PromQL.
Alertmanager
Manages alert routing, grouping, silencing, and integrations with PagerDuty, Slack, and custom webhooks for incident response.
Exporters
Expose system, application, and Kubernetes metrics in Prometheus format for comprehensive visibility.
Grafana Dashboards
Visualize real-time metrics with production-ready dashboards and alerting panels for infrastructure and applications.
Thanos
Thanos provides global querying, deduplication, and cost-efficient long-term storage for enterprise deployments.
Service Discovery
Automatic discovery of Kubernetes pods, services, EC2 instances, and cloud targets for dynamic infrastructure.
Our Prometheus Support Process
A structured approach to reliable, scalable monitoring
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Assessment & Health Check
We evaluate your current Prometheus setup, exporters, alerting rules, dashboards, cluster performance, storage configuration, and identify optimization opportunities.
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Optimization & Tuning
We fix cardinality issues, tune TSDB settings, optimize scrape intervals, implement recording rules, and improve query performance for faster dashboards.
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Alerting & Dashboards
We implement SLO-based alerts aligned with business objectives and build actionable Grafana dashboards customized to your infrastructure and applications.
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Ongoing Support & Scaling
We provide 24/7 incident response, manage upgrades, configure Thanos for long-term storage, and ensure your monitoring scales with your infrastructure.
Why Choose Our Prometheus Support Services
Official partner expertise with enterprise-grade SLAs
Official Prometheus Partner
Recognized Commercial Support Partner with direct ecosystem expertise.
<30min P1 Response
SLA-backed incident response with 24/7/365 availability.
ISO 27001 Certified
Enterprise security controls with audit-ready documentation.
Complete Knowledge Transfer
Training, documentation, and runbooks included with every engagement.
Prometheus Support Plans
Flexible support tiers with SLA-backed response times
Trusted Prometheus Support Partner
See how our clients improved visibility and reliability
"Their team helped us improve how we develop and release our software. Automated processes made our releases faster and more dependable. Tasrie modernized our IT setup, making it flexible and cost-effective. The long-term benefits far outweighed the initial challenges. Thanks to Tasrie IT Services, we provide better youth sports programs to our NYC community."
"Tasrie IT Services successfully restored and migrated our servers to prevent ransomware attacks. Their team was responsive and timely throughout the engagement."
"Tasrie IT has been an incredible partner in transforming our investment management. Their Kubernetes scalability and automated CI/CD pipeline revolutionized our trading bot performance. Faster releases, better decisions, and more innovation."
"Their team deeply understood our industry and integrated seamlessly with our internal teams. Excellent communication, proactive problem-solving, and consistently on-time delivery."
"The changes Tasrie made had major benefits. Fewer outages, faster updates, and improved customer experience. Plus we saved a good amount on costs."
Our Industry Recognition and Awards
Discover our commitment to excellence through industry recognition and awards that highlight our expertise in driving DevOps success.
Related Observability Services
Complete Prometheus ecosystem expertise
Prometheus Consulting
Architecture design, implementation, and migration services for new Prometheus deployments
Grafana Support
Custom dashboards, alerting, and data source integrations for enterprise observability
Thanos Support
Long-term metrics storage, multi-cluster federation, and global querying for Prometheus at scale
Kubernetes Consulting
Enterprise Kubernetes consulting for production clusters with integrated observability
Prometheus Support FAQs
Common questions about Prometheus support, SLAs, exporters, scaling, and alerting
What is Prometheus support?
Prometheus support includes 24/7 incident response, performance tuning, exporter integration, alerting optimization, Grafana dashboard management, and ongoing maintenance for production monitoring systems. It ensures stable, scalable, and accurate observability for your Kubernetes and cloud-native infrastructure.
What is your incident response time for critical issues?
For P1 critical incidents, our SLA guarantees response within 30 minutes, 24/7. P2 high-priority issues receive response within 2 hours. We provide dedicated Slack channels, phone support, and ticketing portals for enterprise clients with unlimited incident support.
Do you offer Prometheus support for Kubernetes?
Yes. We provide comprehensive Prometheus support for Kubernetes clusters including Prometheus Operator, kube-state-metrics, custom dashboards, service discovery, alerting, and Thanos integration. We support AWS EKS, Azure AKS, Google GKE, and self-managed clusters.
Can Prometheus scale for large enterprise environments?
Yes. With sharding, Thanos, remote write, and optimized scraping, Prometheus scales to multi-cluster and multi-region enterprise workloads. We've managed Prometheus deployments monitoring 400+ servers with real-time alerting across global infrastructure.
What's the difference between Prometheus support and Prometheus consulting?
Prometheus support provides ongoing maintenance, 24/7 incident response, performance tuning, and day-to-day operational assistance for existing deployments. Prometheus consulting focuses on new implementations, architecture design, migrations from legacy monitoring tools, and strategic planning. Many clients start with consulting and transition to support for long-term operations.
Do we need Grafana along with Prometheus?
Prometheus handles metrics collection and PromQL querying, while Grafana provides visualization. We support both and build custom dashboards tailored to your infrastructure, applications, and business KPIs.
Can you help reduce Prometheus high cardinality issues?
Yes. We analyze label usage patterns, optimize scrape configurations, implement relabeling rules, and configure recording rules for pre-aggregation. Our performance audits typically achieve 40-60% cardinality reduction without losing critical visibility.
Do you provide training for our team?
Yes. Every enterprise support engagement includes knowledge transfer covering PromQL, alert rule development, dashboard creation, and operational runbooks. We can also deliver specialized training workshops for your engineering and SRE teams.
What compliance certifications do you have?
Tasrie IT is ISO 27001 certified with security controls aligned to enterprise requirements. We provide audit-ready documentation and support clients in regulated industries including healthcare, financial services, and government.
Can you help migrate from Datadog, New Relic, or Nagios to Prometheus?
Yes. Our Prometheus consulting services include migrations from commercial monitoring tools like Datadog, New Relic, CloudWatch, and legacy systems like Nagios and Zabbix. We ensure metric parity, parallel running during transition, and zero-gap cutover.
Need Expert Prometheus Support?
Talk to our official Prometheus partner engineers. We respond within 1 business day.
"We build relationships, not just technology."
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24/7 Incident Response
<30min P1 SLA with unlimited support tickets
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Official Partner Expertise
Prometheus Commercial Support Partner engineers
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Free Health Check
Complimentary assessment of your monitoring setup
No sales spam—just a short conversation to see if we can help.
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